Return and Refund Policy
To create a great trading environment and improve the services of REISI. REISI hereby issue the general policy to return and refund behaviour. This Policy applies to all users on REISI.
The Return & Exchange policy is shown below:
We offer returns and refunds for damaged or defective items only. If you receive an item that is damaged or defective, please contact us within 15 days of receiving the item to request a return or refund. Please note that we do not provide free returns or refunds for undamaged items. If a customer needs to return or exchange a product, they are responsible for the round-trip shipping fees, which may be higher than the order amount. We encourage customers to carefully review product descriptions and measurements before making a purchase to ensure that the item meets their needs and expectations. If you need to return a damaged or defective item, please contact our customer service team to initiate the return process. We may request additional information and/or photos of the item to verify the damage or defect. Once we receive the item and verify the damage or defect, we will issue a refund or send a replacement item at no additional cost to you. Thank you for choosing our products. To return your product, you should email us or reach out to our support team to ask for a return address. Once the return is made you need to send us a tracking link or shipping receipt in order to receive your refund. *Please note that all earrings, swimwear, bodysuits, and lingerie are considered final sale. Due to hygiene and safety regulations, these items cannot be returned or exchanged once purchased. We appreciate your understanding and cooperation in this matter. The original shipping、return shipping fee and the related costs of the returned products might not be refunded if the return orders occurred for customer-side reasons by customers except for faulty items on arrival. The cost of shipping will be deducted from your refund in this case.
1. Not shipped after processing time
The buyer has the right to apply for a full refund for the order that was not shipped out beyond the processing time (subject to the estimated processing time displayed on the order page).
2. Wrong receipt information
If the buyer fills in the receiving information incorrectly, please contact the customer service or docking personnel in time to confirm whether the goods have been shipped. If there is no delivery, the buyer can update the delivery address with the correct information. If the goods have been shipped, the buyer needs to contact the logistics company to redeliver. If the refund application is approved, the buyer must return the product at his own expense and upload the return tracking information in a timely manner. After REISI receives the returned goods without any damage, part of the order amount will be deducted as the cost of repackaging and restocking. If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses. Note: In this case, REISI has the right to refuse the refund application.
3. Non-Defective Products
If the buyer applies for a return and refund for non-defective products the buyer must send back the product at his/her own expense and upload the return tracking info in time. After the REISI receives the returned items without any damage, a portion of the order amount will be deducted as the repacking & restocking fee. Note: the REISI has the right to reject the refund application under this circumstance.
4. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems),He / she shall contact REISI customer service or handle the receiver within 5 working days from the date of delivery.and provide evidence to prove the problem (pictures of broken products and package outer box with a shipping label on it). The REISI may refuse the refund application if the buyer fails to provide compelling evidence in time. For any problem raised in the process of using the product, Buyers should contact REISI for communication within 30 days from the date of shipment,and provide relevant pictures or videos as evidence. If the feedback time is more than 15 days from the delivered time, or the buyer provides insufficient evidence, the REISI may refuse the refund application if the buyer fails to provide compelling evidence in time. If the REISI agrees to refund, the buyer shall return the goods in time and upload the tracking number. The REISI will refund in full upon receipt. If the buyer agrees to resend, the buyer shall return and upload the tracking number in time. The REISI will reship the product upon receipt. If both parties failed to reach an agreement, the buyer shall contact REISI and provide relevant evidence (picture or video of the problem goods). Once the evidence is verified, REISI will proactively assist the buyer to get a corresponding refund.